Request a Booking
2 Collins Street Melbourne 3000
03 9650 4486

Alcaston Dental Care – Payment Policy

At Alcaston Dental Care, we are committed to providing high-quality dental care in a respectful and efficient environment. As a small business, it is essential that we maintain prompt and consistent payment practices to ensure continuity of care for all patients.

Please review our payment policy below:

 

  1. Accounts Payable on the Day of Service

All accounts must be settled in full on the day of your appointment. We accept EFTPOS, credit card, and cash payments.

 

  1. Health Insurance Claims via HICAPS

We offer on-the-spot claiming through our HICAPS terminal. To use this service, patients must present their physical or digital health insurance card at the time of the appointment.

If the appropriate card is not available, the account must be paid in full, and a receipt will be provided so the patient can claim directly with their health fund.

 

  1. Deposits for Appointment Security

For patients with a history of:

  • Late or unpaid accounts
  • Missed appointments (“no-shows”)
  • Frequent cancellations

we reserve the right to request a non-refundable deposit to secure future appointments. This helps us manage our schedule efficiently and ensure appointment availability.

 

  1. Missed Appointments and Cancellations

For details on notice periods, cancellation fees, and rescheduling, please refer to our
👉 Scheduling & Cancellation Policies

Failure to comply with this policy may result in a cancellation fee and/or a deposit requirement for future bookings.

 

  1. Late Payments and Debt Recovery

Unpaid accounts that remain outstanding may be referred to a third-party debt recovery agency. In such cases, the patient will be responsible for all associated recovery fees and charges incurred during the recovery process.

 

  1. Payment Notices

All payment reminders and account notices are sent via email to the address provided at the time of booking. It is the patient’s responsibility to ensure their contact details remain current.

 

Thank You for Your Understanding!

We appreciate your cooperation with this policy. Prompt and reliable payments help us continue delivering quality dental care in a supportive and professional environment.