Booking + Cancellation Policies

New Patients

A $75* deposit will need to be paid to secure a new patient booking. Once new patients are booked in, all scheduling and cancellation policies are applicable.

 

Rescheduling + Cancellation

Notice period
We require at least 24 hours’ notice prior to your appointment for cancellations and rescheduling.

Regular bookings
Failure to provide sufficient notice will require a $100* deposit to book another appointment.

Bookings with a paid deposit
Failure to provide sufficient notice will result in the deposit being forfeited and become a cancellation fee. A new $100* deposit will then be required to book another appointment.

 

Running late

If running less than 15 minutes late, please inform the clinic as soon as possible. This may result in a shortened appointment time to avoid delays for other scheduled patients.

If running more than 15 minutes late, your appointment will need to be rescheduled and a $100* deposit will be required to book another appointment.

If you arrive more than 15 minutes late without notice, a $100^ cancellation fee will be charged, and a $100* deposit will be required to book another appointment.

No shows

Failure to show up at your appointment without notice will result in a $100^ cancellation fee and a $100* deposit will be required to book another appointment.

 

Exceptions

We understand that emergencies and unforeseen circumstances can take place such as sudden illness, accidents or family emergencies. Please get in touch with us as soon as possible to reschedule your appointment.

 

* all deposits mentioned are non-refundable and will be deducted from the total cost of your treatment at your next appointment.

^ cancellation fees are not deposits and will not be deducted from the total cost of your treatment.