New Patients
A $75* deposit will need to be paid to secure a new patient booking. Once new patients are booked in, all scheduling and cancellation policies are applicable.
Rescheduling + Cancellation
Notice Period for Appointment Changes
To help us manage our schedule and accommodate all patients, we require advance notice for any cancellations or rescheduling:
- Standard appointments (less than 60 minutes): Minimum of 24 hours’ notice
- Extended appointments (75 minutes or longer): Minimum of 48 hours’ notice
- Crown and implant appointments: Minimum of 72 hours’ notice
Please note that notice periods are calculated based on business days only and do not include weekends or public holidays.
Regular bookings
Failure to provide sufficient notice will require a $100* deposit to book another appointment.
Bookings with a paid deposit
Failure to provide sufficient notice will result in the deposit being forfeited and become a cancellation fee. A new $100* deposit will then be required to book another appointment.
Running late
If running less than 15 minutes late, please inform the clinic as soon as possible. This may result in a shortened appointment time to avoid delays for other scheduled patients.
If running more than 15 minutes late, your appointment will need to be rescheduled and a $100* deposit will be required to book another appointment.
If you arrive more than 15 minutes late without notice, a $100^ cancellation fee will be charged, and a $100* deposit will be required to book another appointment.
No shows
Failure to show up at your appointment without notice will result in a $100^ cancellation fee and a $100* deposit will be required to book another appointment.
Exceptions
We understand that emergencies and unforeseen circumstances can take place such as sudden illness, accidents or family emergencies. Please get in touch with us as soon as possible to reschedule your appointment.
* all deposits mentioned are non-refundable and will be deducted from the total cost of your treatment at your next appointment.
^ cancellation fees are not deposits and will not be deducted from the total cost of your treatment.